• "Excellent!!! Great feedback, time responses, excellent work and they give you help to manage the site once it has been created. I would definitely use them again."

    O'Neil Duncan

  • "Enjoyed working with this designer/coders of Roc Street Web Development. Happy with the outcome and communication involved with our project."

    Aubrey Green

  • "Great freelancer. Easy to contact and they know their stuff. If you're looking for a team to make you a website this is the team."

    J Farrell

  • "Professional work. easy to communicate. will work with them again."

    Yiren Wang

With so many web design companies around, it is important to choose the right one. To help you make the right decision, we have compiled a list of what our key qualities. Here is a quick overview of the things you may want to know about Roc Street Web Development.

Read more

Refund Policy

Have questions about what products and services are eligible for a refund? We've got your answers below!

Here are our Standard Terms for products and services eligible for a refund:

  • You may request a full refund within 45 days of purchase for annual products. NOTE: Annual renewals during or after one-month free trials are eligible for refunds for only 15 days from the end of the free trial, i.e. 45 days from the beginning of the free trial.
  • You may request a refund within 48 hours of purchase for monthly products.
  • After 45 days, you may request an in-store credit for any unused time remaining on your annual plan. Unused time will be prorated based on the date of purchase.
  • In no event will you be eligible for more than one refund for the same product.
  • A product must be canceled before we can issue a refund.
  • All refund requests must include the reason you are asking for a refund and whether you want an In-store Credit.
  • In the event your purchased product includes a free domain name, if you cancel the purchased product, the standard price for the domain name will be deducted from the refund amount.

Products & Services Available for Refund Under Standard Terms:

  • Business Registration
  • Calendar
  • CashParking®
  • Certified Domains
  • Domain Backorders
  • Domain Transfers
    NOTE: .eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.
  • Email
  • Express Email Marketing®
  • Fax Thru Email
  • Get Found
  • Get Paid
  • Hosting (all plans)
  • Office 365
  • Online Bookkeeping
  • Online Storage
  • Online Store
  • Photo Album
  • Quick Shopping Cart®
  • Reseller Accounts
  • Search Engine Visibility
  • SiteLock
  • Website Protection
  • Website Builder

Professional Web Services.
  • In Pre-Production:
    • If customer calls within 10 business days after purchase, (and no effort has been put forth on the project), with the request to cancel the site based on mistaken qualification or wrong expectations: Full refund of One-time Build Fee.
  • In Progress:
    If effort has been put forth on the site and moved forward but we have not published the site yet, there would be a refund of One-time Build Fee, which would vary based on product:
    • Simple Site - $80.00
    • Standard Website Design (AKA Website Design)- $229.00
    • Deluxe Website Design - $500.00
    • Standard Web Store Design (AKA Web Store Design)- $350.00
    • Deluxe Web Store Design - $590.00
    • Update Services - Fees paid are non-refundable
  • Site Published:
  • Build Complete: If we have completed the project and published the site design (live or to a development link if there were DNS issues) following the appropriate rules, there would be no refund of the One-time Build Fee.
  • Renewals: The time remaining is refundable.
  • Excessive Content/Conversion Fees: Non-refundable

Products Not Available for Refunds:

  • Appraisals. Express and Certified Appraisals are non-refundable if the customer already applied the credit.
  • Change of Account Domain. Once a domain has gone through the change of account process, it is no longer eligible for a refund.
  • Domain Monitoring
  • Domain Buy Service
  • Expert Services
  • Professional Web Design Services
  • Professional Web Design Services
  • Auction Memberships
  • Hosting Connection paid Apps. Once set up, not refundable.
  • Merchant Accounts
  • Office Max Bundles
  • Hosting Services (Expert Services, custom support, etc.)
  • Premium Domain Names
  • Domain Auctions
  • Redemption Fees
  • Email relays

400 Renaissance Center Suite 2600,
Detroit, MI 48243
Tel: (248) 266-8328
Email: Info@yourwhip.com